My Mailbox - Conversation Threading

1. Overview

Rather than listing every incoming and outgoing email as a separate, confusing entry, MelMe supports Conversation Threading. This automatically groups all emails with the same subject and recipient into a single, cohesive timeline, just like modern messaging apps.

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2. Why This Matters

Reading back-and-forth emails across separate entries is tedious and leads to missing critical context. Threading enables you to see the entire history of a client discussion at a single glance, helping you craft accurate replies.

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3. How to Use It

Viewing Threaded Chats:

1. Open your Inbox inside My Mailbox.
2. If a conversation has multiple messages, you will see a badge or count indicating the number of emails in the thread.
3. Click the thread to open the reader.
4. The Conversation Flow:
   • Messages are ordered chronologically (oldest at the top, newest at the bottom).
   • Click on individual message blocks in the timeline to expand or collapse them.
   • Incoming emails show the sender's name/address, and outgoing replies show your selected alias sender.

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4. Common Mistakes

• Breaking the thread with a new subject line: If you compose a completely new email with a different subject line instead of clicking "Reply" on the existing thread, MelMe will treat it as a new conversation rather than grouping it with the old one.
• Confusing thread participants: In busy shared support inboxes, pay close attention to which customer sent which message in the timeline to prevent sending replies to the wrong person.

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5. Tips