My Mailbox - Attachment Processing

1. Overview

When you receive emails with file attachments (like PDFs, images, or documents), MelMe runs a secure attachment processing sequence. Once processed, you can view and download files directly from your conversation window.

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2. Why This Matters & How It Works

To keep your account running fast and completely secure, MelMe processes all attachments:

• Security Scanning: MelMe inspects incoming files to ensure they don't contain harmful files or malware before you download them to your local device.
• Storage Isolation: Rather than overloading your email database, MelMe moves attachments to a secure, isolated cloud storage vault. This keeps your main mailbox fast and prevents large files from crashing your inbox.

While an attachment is being secured, you will see a temporary status indicator next to the file name. Once complete, a secure download link is generated automatically.

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3. How to Use It

Viewing and Downloading Attachments:

1. Open an email thread that contains attachments.
2. In the email header or body, you will see a list of attached files.
3. Check the status indicator:
   • 🟢 Ready: Click the download button or file name to download the file directly to your device.
   • 🟡 Processing: MelMe is currently running security scans and securing the file storage. Wait a few moments and click refresh if needed.
   • 🔴 Failed: The file was blocked for security reasons or a processing error occurred.

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4. Common Mistakes

• Attempting to open files while "Processing": You cannot click or download a file while its status is yellow (Processing). Allow the system a few seconds to complete the safety checks.
• Uploading giant files: When sending emails, check standard attachment size guidelines (usually keeping total uploads under 10MB) to ensure other email hosts do not reject your outbound mail.

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5. Tips