Shared Inboxes

1. Overview

A Shared Inbox is a MelMe Mailbox that multiple team members can access simultaneously. Since mailboxes have unique slugs and passwords independent of the primary admin account, you can securely share these login credentials with employees or freelancers.

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2. Why This Matters

Collaborating on emails often requires sharing access keys or paying for complex team seats. MelMe makes team collaboration simple and cost-effective:

• No Added Cost: Create collaborative boxes for support@ or info@ without paying for extra licenses.
• Unified Workspace: All team members see the same read/unread statuses, sent emails, and conversation histories in real-time, preventing duplicate or missed replies.
• Administrative Security: Team members can manage support chats without ever seeing your admin settings or billing details.

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3. How to Use It

Setting up a Shared Inbox:

1. Log in as Admin and create a new Mailbox (e.g., Slug: support-team, Name: "Customer Support").
2. Set a secure password and share it with your team.
3. Link your support aliases (e.g., support@yourdomain.com) to this mailbox.
4. Instruct your team members to go to the My Mailbox page and log in using the slug support-team and the shared password.
5. Multiple team members can now read and reply to incoming support requests in real-time.

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4. Common Mistakes

• Sharing your main Admin Account credentials: Never share your primary admin login. Only share the specific Mailbox credentials!
• Lack of internal coordination: Because it is a shared space, if team member A deletes an email thread, it is deleted for team member B as well. Set clear team guidelines for email archiving and deleting!

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5. Tips