Creating a Mailbox in Detail

1. Overview

Deploying a new mailbox container allows you to establish a secure, isolated workspace to receive and send emails under your domain brands.

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2. Why This Matters

Properly setting up a mailbox's name, slug, and sender name ensures a professional customer experience and clear internal organization as you scale your email infrastructure.

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3. How to Use It

Step-by-Step Mailbox Creation:

1. Log in to the Admin Dashboard and select Mailboxes in the sidebar.
2. Click Create Mailbox in the top right corner.
3. Complete the form fields:
   • Mailbox Name: A clean internal title for identification (e.g., "Main Helpdesk").
   • Mailbox Slug: A unique URL-friendly word (using only lowercase letters, numbers, and hyphens). This is the username for logging into the mailbox (e.g. helpdesk).
   • Sender Name: The display name recipients see when they get an email from you (e.g., "MelMe Help Desk").
   • Personal Email (Optional): Reference email for administrative or password recovery purposes.
   • Description (Optional): Internal notes about who has access or the purpose of the mailbox.
   • Mailbox Password: Set a secure password for this specific container.
4. Click Create Mailbox. The container is immediately active!

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4. Common Mistakes

• Choosing a duplicate slug: Slugs must be completely unique across your entire MelMe workspace. If support is taken, try support-desk or support-inbox.
• Not recording the credentials: Make sure to note down the Mailbox Slug and Password securely (such as in a password manager). You will need these to log in to the My Mailbox app.

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5. Tips