Mailbox is Empty

1. Problem

You log in to the My Mailbox app, but your Inbox tab is completely empty, even though you are expecting emails or have sent test messages.

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2. Common Causes

• Alias Mode is Set to Forward: The custom alias is set to Forward mode instead of Mailbox mode. Emails are being forwarded out rather than stored in MelMe.
• Alias is Not Connected to the Mailbox: You created a mailbox, but forgot to go to the Aliases tab to link the email address to it.
• Domain DNS is Pending: The custom domain has not completed its verification step yet.
• Mailbox is Suspended: The mailbox status in the Admin Dashboard is toggled to Inactive.

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3. How to Fix It

Step 1: Verify the Alias Routing Mode

1. Log in to the Admin Dashboard and go to Aliases.
2. Locate the alias you are testing.
3. Check the Mode column:
   • If it says Forward: Click Edit, change the Mode to Mailbox, select your mailbox, and save changes.
   • If it says Mailbox: Verify it is pointed to the correct mailbox container.

Step 2: Check Mailbox Status

1. Open the Mailboxes tab in the Admin Panel.
2. Confirm that the mailbox is set to Active (green toggle). If it is inactive, turn it back on.

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4. Common Mistakes

• Logging into the wrong mailbox: If you have multiple mailboxes (e.g. support and sales), make sure you logged into the correct mailbox using its specific slug. Logging into sales will not show emails sent to the support alias.
• Forgetting to link the domain: Ensure that the domain the alias is built on is fully verified in the admin settings.

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5. Tips