Alias Not Working

1. Problem

You have created a specific email alias (e.g. billing@yourdomain.com), but sending emails to it results in bounce messages, or the emails fail to deliver entirely.

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2. Common Causes

• Alias is Inactive: The active toggle is switched off.
• Orphaned Alias: The mailbox assigned to the alias was deleted, leaving the alias without a target container.
• Unverified Domain: The alias belongs to a domain whose status is pending or failed.
• Typo in Forward Destination: The forward routing address (e.g. myname@gamil.com instead of gmail.com) contains a typo.

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3. How to Fix It

Step 1: Check Alias Status

1. Log in to the Admin Dashboard and go to Aliases.
2. Make sure the toggle switch next to your alias is turned On (green).

Step 2: Edit and Verify Routing Target

1. Click the Edit (pencil) icon next to your alias.
2. Confirm the destination details:
   • If in Forward Mode: Ensure the personal destination email has no spelling errors.
   • If in Mailbox Mode: Ensure a valid, active mailbox is selected from the list.
3. Save changes.

Step 3: Check Domain Status

Ensure the domain is fully verified. If your domain is unverified, all aliases created on it are temporarily paused.

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4. Common Mistakes

• Creating a new alias before domain verification is fully complete: Wait for the domain verification check to succeed before relying on aliases created on it.
• Spelling typos in the local part: Double-check that you did not accidentally type a typo in the prefix (e.g., creating suporrt@ instead of support@).

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5. Tips