Emails Not Receiving

1. Problem

Other people are sending emails to your verified custom domain aliases (e.g. hello@yourdomain.com), but they never show up in your personal inbox (forwarding) or inside your MelMe Mailbox.

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2. Common Causes

• Incorrect MX DNS Records: The most common issue is that your MX (Mail Exchange) record is missing, inactive, or pointing to a different email provider.
• Alias is Set to Inactive: The target alias status is toggled off in the Aliases panel.
• Misconfigured Routing Destination: The alias is set to forward to a misspelled personal email or routed to the wrong mailbox.
• Verification Issues: The domain is not yet verified in your Admin Panel.

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3. How to Fix It

Step 1: Check MX Records

1. Go to your domain registrar's DNS management page.
2. Confirm that there is a single MX record pointing to the MelMe server.
3. If you see old MX records from Zoho, Google Workspace, or Yandex, delete them completely. Only MelMe MX records must remain.

Step 2: Verify Alias Active Status

1. Log in to the Admin Panel and open Aliases.
2. Locate the target address.
3. Confirm that the status toggle is green (Active). If it is off, toggle it back on.

Step 3: Inspect Admin Logs

1. Go to your Admin Panel and check the transaction logs.
2. If you see emails logged as Failed or Invalid, look at the error details next to the entry to understand what blocked the delivery.

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4. Common Mistakes

• Adding multiple conflicting MX records: Having multiple active MX records from different email providers causes incoming emails to fail randomly. Always stick to one provider.
• Testing from the same mailbox: When testing delivery, always send the test email from an entirely external email account (like a personal Gmail address) to get an accurate test.

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5. Tips