Attachments Not Showing

Troubleshoot issues when email file attachments fail to load, scan, or download inside My Mailbox.

1. Problem

An email has arrived inside My Mailbox containing file attachments, but the files show up as Processing, Failed, or do not allow you to click download.

2. Common Causes

Security Scan In Progress: MelMe is currently running security scans on the file to protect your local device from malware.
Scan Failures: The attachment scanning engine blocked the file because it detected suspicious contents or dangerous executable files.
Large File Delay: Large files take a few extra moments to secure and process.
Browser Blocks: Your local web browser blocked the download pop-up window.

3. How to Fix It

Step 1: Wait for Processing to Complete

If the file status indicator is yellow (Processing), wait 10–30 seconds and click Refresh or reopen the thread. Large attachments or busy server periods can slightly prolong scanning.

Step 2: Check Browser Blocked Downloads

Some browsers block downloads triggered from web apps. Look at your browser address bar: if you see a small blocked-download icon, click it and select Allow downloads from MelMe.

If the attachment is flagged as Failed, contact the sender. Ensure they did not send executable files (like .exe, .bat, or raw scripts). Request them to send standard documents (PDF, Word, or images) instead.

4. Common Mistakes

Interrupting the download: Navigating away or logging out of your mailbox while a large attachment is downloading can corrupt the file. Let the download complete fully.
Expecting zip files to open instantly: If someone sent a highly compressed .zip or .rar folder, MelMe's security scans take slightly longer to unpack and inspect the files inside the archive.

5. Tips

Exporting to Cloud: If an attachment regularly fails, have the sender upload it to a secure cloud platform (like Google Drive) and email you the sharing link instead of attaching the file directly.